Senior Director, Product Operations (all genders) – Delivery Hero – Almere

  • Almere

Delivery Hero

Be our next Hero! – Join the world’s leading local delivery platform.

We are looking for a Senior Director, Product Operations (all genders) to join the Logistics Customer Product Line team , on our journey to always deliver amazing experiences.

Product Operations focuses on delivering exceptional customer experiences by shaping Logistics product solutions that support our local brands and businesses.

We have 3 core users in our Logistics ecosystem who are at the heart of everything we do: Customers who place orders for delivery, Vendors who accept & prepare orders, and Riders who deliver our orders.

In the Customer Product Line, we build products that make it easy for local brands to deliver a delightful order experience with efficient operations so customers order on repeat.

We rely on data to drive our business decisions – experimentation is part of our Product DNA.

As Product Operations Senior Director, you are part of the Product Line leadership. You are part of designing the strategy that drives impact on the group’s financial top and bottom line.

The Product Operations team is a key function that drives impact across the organization.

Your mission:

  • Lead and manage the Product Performance and Analytics teams

  • Develop and execute data-driven product strategies that boost revenue growth and improve customer experience

  • Contribute to setting company and product line strategies, using industry and function expertise

  • Build strong relationships with key stakeholders (including C-level) at both central and regional levels, influencing their decisions and achieving company goals

  • Collaborate with other functional leads to ensure seamless cross-functional collaboration within the Product Line and beyond

  • Your heroic skills:

  • 8+ years of experience in product operations, management, analytics, revenue management or a related field

  • Proven track record in leading and managing large teams spanning over multiple projects and expertises

  • Strong stakeholder management and interpersonal skills

  • Excellent communication and presentation skills with the ability to clearly articulate complex topics

  • Capable of identifying, analyzing, and solving complex business problems with a pragmatic approach and global perspective

  • Strategic thinker with a proven ability to translate strategic vision into actionable plans and anticipate industry trends

  • Nice to have:

  • Experience in last-mile delivery or pricing strategies

  • Literate in a programming language (ex SQL)

  • Who We Are: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

    We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring — therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We’re as interested in your character as we are in your talent.

    What’s in it for you: 

  • Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin offices 2 days a week

  • Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

  • Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

  • Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

  • 1.000 € Educational Budget, Language Courses, Parental Support

  • Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

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