Technical Support Officer – Alfen – Almere

Technical Support Officer

Energieopslag

Almere

Mbo

Meer dan 2 jaar

As part of the Support team, you will be responsible in providing technical support to our BESS customers in the Netherlands, UK and Scandinavia. From our Control Room you ensure that the BESS is performing optimally and you help the customers both proactively and reactively.

Together with your colleagues, you guarantee the quality control process for verifying and documenting the agreed performance of the installations. In addition, as a Technical Support Engineer you will provide project-oriented aftercare to controllers.

Of course, in this role you are keen to ensure that company rules, safety regulations and codes of conduct are always met.

What you will work on:

Provide technical support to our customers via email, tickets and phone calls.

Analyze and document product field problems.

Own the communication between the customer and the organization for all operational topics.

Monitor all assets both preventively and proactively.

Perform remote troubleshooting and alarm investigations.

Record all alarms in our ticketing system and keep the customer informed for each stage of the operational state of the asset.

Carry out performance analyses using our “supervision control and data acquisition systems”.

Create Work Orders for on-site visits when required.

Ensure safety and quality requirements are met.

Oversee the queues to allocate the right priority to the cases and ensure SLAs are met.

Launch SW updates when needed and keep the customer informed.

Work autonomously and with minimal supervision to ensure high customer satisfaction rate.

Work “on call” evening/ night shifts sporadically as we provide /7 support

Qualifications

Bachelor’s degree in engineering, preferably on Electrical, Electronics or Energy field

A minimum of 2 years hands on experience carrying out diagnosis, troubleshoot and repairs in at least one of the following industries: Industrial Battery SystemsEnergyDC/ AC ChargersE-MobilityAutomotive (on electrical / electronic systems)

Very familiar with reading Electrical Diagrams / Schematics

You speak, read and write fluently in English (speaking additional Central European languages will be considered a plus).

2+ years’ experience on a Technical Support role.

Furthermore

Knowledge of Scada and/or PLC control will be considered a plus.

Experience with cloud connected embedded systems, or programming / scripting languages (i.e. JSON, C++, Python, XML) would be an advantage but not a mandatory requirement.

What do we offer you?

An independent and responsible job with room for personal input, new ideas, initiatives and entrepreneurship. Alfen is a fast growing company with a clear focus on conquering the market and focusing on the energy transition. All this takes place in a pleasant, open and informal working atmosphere where, in addition to work, activities are also part of Alfen’s culture. This could include an online escape room or fun quiz with accompanying snacks: a bowling night, a visit to Almere City games, mudflat hiking, and more.

Naturally, we offer you an appropriate benefits package including a phone and laptop and you are also entitled to vacation days + days off granted due to a reduction in working hours per year. We think it is important that you can relax regularly. In addition, you will have motivated colleagues who are willing to share knowledge and we will give you opportunities to develop as a professional.

The place of employment is Almere .

Interested?

If you are ready to take on this exciting opportunity, we want to hear from you! Please apply directly via the button below.

Your application is an important step towards a future within Alfen. Would you like to know what to expect from us in the application process? 

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