jobid=A.0.0448
Customer Service and Supply Chain Coordinator
About Nidec
Nidec is the world’s No.1 comprehensive motor manufacturer handling “everything that spins and moves”, miniature to gigantic. Nidec is a global Japanese listed enterprise comprised of over 300 subsidiaries/affiliates and with approximately 110.000 employees. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units.
From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase.
Position of Customer Service/Sales Coordinator
We are looking for a highly motivated candidate who is eager to work in an international company, which is undergoing big changes. To achieve our challenging goals and strengthen the European Sales organization in Almere, The Netherlands, we are looking for a Customer Service and Supply Chain Coordinator.
The Customer Service and Supply Chain Coordinator will be a part of the small and efficiently operating Nidec Europe Sales team (15 FTE) and will be accountable for order, invoicing and forecast management for specific customers as well as for supporting the Sales team with the future business development.
As the organization is undergoing changes, the position will be temporary at first (one year contract starting as soon as possible), but with further growth of the organization there is a good possibility for extension to a permanent contract. The Customer Service and Supply Chain Coordinator will be reporting to the Supply Chain & Customer Support Manager.
Job Description Customer Service and Supply Chain Coordinator
- End-to-end management of assigned customer accounts. This includes order intake, order acknowledgement, placing POs with our suppliers, order tracking with the factories, delivery management, and invoicing when the orders have been fulfilled. This will be done in our Exact Globe ERP system.
- Working in an international environment with people from different countries and cultures, and with different time zones.
- Monitoring and resolving any open customer issues independently or with the help of Sales Managers and colleagues from the Japanese head office.
- Monitoring the accounts receivable and payment status of your customer accounts. Actively work with customers to solve any issues related to outstanding balances.
- Working in customers’ portals in order to retrieve the forecasts, upload invoices, or open tickets.
- Maintaining the forecast for assigned customers and work closely with Sales to align on forecast accuracy.
- Work with assigned warehouses to control the inbound and outbound stock. Control invoice accuracy.
- Being able to gather information to make an informed decision and support decision-making of others.
- Preparing and developing necessary reports such as inventory, sales, VAT, and customs reports.
- Having a structured overview of your responsibilities and ensuring that you stay on top of all your responsibilities independently.
- Further developing and streamlining the processes and ways of working making the work in the Customer Support department more efficient and focused on value-adding activities.
Knowledge and experience:
- Minimum of 2 years of knowledge and experience of customer support and/or other supply chain role preferably in a technical product environment.
- Ability to create a structured way of working for yourself with a continuous improvement mentality.
- Ability to pay great attention to the details, to understand complex setups and ability to operate in an unstructured environment without missing anything is essential.
- Full ownership of your own tasks, ability to take initiative, and to work with minimal supervision.
- Entrepreneurial and proactive attitude is appreciated as well as ability to take into account other team members when sharing information and implementing developments.
- Must be fluent in written and spoken English. Additional languages are a plus.
- Good communications skills with the ability to get the message across clearly is required.
- Advanced Excel or Google Sheet skills are a an advantage.
- Previous use of ERP system and understanding the importance of all steps in the sales process including proper documentation is an advantage.
- Must be located and eligible to work in the Netherlands. Need to be available to work full-time (40 hours a week).
What we offer
Working at Nidec means that you will contribute to the improvement and growth of our organization. All this together with your colleagues who continuously challenge themselves and others to be number one. We seek colleagues with a challenger mindset, concrete plans and who take their responsibilities and demonstrate their own ideas. We stimulate your independence and encourage talent development in an international environment. When you join our team, you will get a market conform salary and good secondary benefits
No Soliciting
Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Europe HR manager is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Europe HR manager.
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