JobID=1c
Overview:
A leading global financial institution is seeking an Operations Engineer to support its Fixed Income trading systems within the Markets & Treasury technology landscape. This role is part of a cross-functional, DevOps-driven squad responsible for delivering seamless, real-time trading capabilities for fixed income products such as bonds and commercial paper.
The successful candidate will work closely with front-office stakeholders, providing first- to third-line support on the trading floor while also contributing to ongoing change initiatives, platform stability, and automation efforts.
Key Responsibilities:
Production Support & Maintenance:
- Act as the primary technical support for sales and trading users on the ION MarketView platform.
- Monitor system health, resolve incidents, and manage service tickets across multiple communication channels.
- Liaise with internal teams and external vendors for issue resolution and system enhancements.
- Maintain system availability in line with SLA requirements, including participation in an on-call rotation.
- Perform platform monitoring, routine housekeeping, and documentation of runbooks and SOPs.
Change & DevOps Initiatives:
- Support agile delivery of system enhancements, upgrades, and deployments.
- Participate in system testing, change management, and risk assessments for production changes.
- Drive automation of manual processes and contribute to continuous improvement initiatives.
- Coordinate test environments and promote best practices in incident, problem, and change management.
Required Skills & Experience:
- Strong experience supporting front-office trading platforms, preferably in Fixed Income or FX domains.
- Hands-on expertise with ION MarketView and familiarity with MMI, PXE, VMO, VMQ, Risk, and STP modules.
- Working knowledge of Linux, SQL, networking, and scripting for monitoring and troubleshooting.
- Experience in electronic trading environments (D2C/D2D), pre/post-trade regulatory reporting (e.g., MiFID), and STP flows.
- Solid understanding of incident, problem, and change management frameworks (e.g., ITIL, COBIT).
Preferred Qualifications:
- Experience with Bloomberg TOMS or similar trading systems is advantageous.
- Background in infrastructure or middleware supporting electronic trading platforms.
- Familiarity with Agile and DevOps tools (e.g., Azure DevOps, JIRA, CI/CD pipelines).
Education & Certifications:
- Bachelor’s degree in Computer Science, Engineering, or a related quantitative field (or equivalent experience).
- ITIL certification or equivalent operational process frameworks is a plus.
Soft Skills & Attributes:
- Strong communication and stakeholder management skills, especially in high-pressure trading environments.
- Calm, analytical, and structured approach to incident triage and emergency response.
- Collaborative mindset with a proactive attitude toward learning, automation, and team development.
- Demonstrated integrity, discretion, and professionalism in all dealings.
Additional Information:
- This role is based onsite on the trading floor in Utrecht with occasional remote support or out-of-hours duties.
- Travel to other office locations may be required on occasion.
- Part of a global technology function supporting 24/7 operations across the trading value chain.
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