Jobid=A.0.157
For our European Kobelco Headquarters, located in Almere and in summer 2025 in our new building in Lelystad, we are recruiting an:
Service Support (Cranes)
Kobelco Construction Machinery Europe B.V. (KCME), located in Almere , the Netherlands, is the exclusive European sales and marketing subsidiary of Kobelco Construction Machinery Co., Ltd., Japan. KCME is wholly owned by Kobelco Construction Machinery Co., Ltd., Japan. KCME’s operations span across all European countries, CIS, as well as Northern and Western Africa.
KCME is dedicated to the sales and services of crawler excavators from 1t to 90t, including an innovative range of demolition machinery, and lattice boom crawler cranes from 55t to 550t. Modern parts warehouse also supports aftersales service across the regions. Kobelco equipment is highly regarded for its advanced technology, including an innovative noise and dust reduction system, and advanced hydraulic circuitry for power and superior fuel efficiency.
KCME is looking for a Service Support for 40 hours per week to join the Cranes division.
You will:
· Provide technical/troubleshooting Product support and guidance to the customer and/or customer’s Product Support staff.
· Solve technical issues at a sustained high level on the range of the Kobelco products via own technical knowledge and effective communication with colleagues, Japan Head Quarters and customers.
· Respond to phone and e-mail requests for technical information and/or technical assistance from our customers.
· Investigate the root cause of failure and assisting with troubleshooting for technical resolutions.
· Provide regular communications to keep the customer (and/or customer’s Product Support staff) up to date on the latest product support issues.
· Participate in customer calls, work site visits to countries, and regional tours for the purpose of clarifying product issues and customer concerns.
· Manage and support warranty claims and field marketing campaigns.
· Provide service training to the customers.
· Create technical documentation to diagnose known issues to share knowledge across product support teams of KCM.
· Work very closely with KCME’s Sales to establish and implement service action plans for customer success.
· Participate in Product marketing and Engineering design reviews to provide practical advice on new developments or revisions to existing parts and systems.
· Contribute to local Team effort by accomplishing related results as needed.
Responsibilities
Be the pro-active, problem solver for the customers of Cranes.
Qualifications
Customer services, hands-on, flexible, willing to travel
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